The following terms of service, together with the documents referred to in them, set out all of the terms of the agreement (“Agreement”) between:
- SALESHUD LTD, a company registered in England and Wales with registered number 11752679 (“SalesHud”); and
- the person who indicates their acceptance of this Agreement (if that person is a sole trader) or the entity or organisation that person works for, owns or otherwise represents or purports to represent, whether that acceptance is in the context of a paid service, a free service, a trial or otherwise (“Customer”).
SalesHud’s main place of business and correspondence address is 20 St Thomas St, London, SE1 9RS. It can be contacted by email to email@example.com; SalesHud’s registered company number is: 11752679.
SalesHud trades with businesses only. It does not provide any services suitable for consumers. The Customer therefore represents, warrants and agrees that it enters into this Agreement in the course of a business or profession. Where the Customer is not a natural person, the natural person who indicates his or her acceptance of this Agreement on the Customer’s behalf represents, warrants and agrees that he or she has all the required powers, authorities and consents to bind the Customer.
This Agreement governs all use by the Customer (and by its officers, employees and agents on its behalf) of all SalesHud products and services described from time to time on our website at https://www.saleshud.com (collectively the “Services”). SalesHud does not make the Services available on any other terms. If the Customer does not agree to all of the terms of this Agreement, it may not use the Services.
SalesHud may make changes to these terms of service from time to time, for example (without limitation) in order to reflect changes or additions to the Services, changes in law, changes in market conditions or changes in best practice. SalesHud will use reasonable endeavours to draw significant changes to the Customers’ attention, but it remains the Customer’s responsibility to review this page for changes from time to time. The Customer will be deemed to have agreed to any changes to the terms of this Agreement by continuing to use the Services after the effective date of the change.
1. Access to the Services
1.1 In consideration for payment by the Customer of the subscription fees (where applicable) and the performance by the Customer of its obligations under this Agreement, SalesHud will grant to the Customer access to those Services which the Customer indicates from time to time that it wishes to receive, on and subject to the terms of this Agreement. The Customer’s access to each of the Services may be limited to a particular number of users for which it has subscribed, or it may be unlimited, depending on the Service and pricing model subscribed for. In this Agreement, each user of a Service is referred to as a “User” and “Customer” shall be interpreted to include all Users.
1.2 As a condition of access to the Services, the Customer acknowledges and agrees that SalesHud provides the Services on an off the peg, as is basis, and does not customise the Services to the needs of any particular customer. It is the Customer’s responsibility to evaluate and keep under review the Services’ continuing suitability to the Customer’s needs. The Customer further acknowledges that it is in the nature of software as a service (“SaaS”) products such as the Services to develop, change and evolve, and SalesHud therefore gives no warranty and makes no representation that:
1.2.1 any particular feature or function of the Services will continue to be available throughout the term of this Agreement;
1.2.2 that the Services will be continuously operational and accessible;
1.2.3 that the Services are free from errors or defects; or
1.2.4 that the Services do not infringe the rights of any third party,
and except as expressly stated in this Agreement, all warranties and conditions whether express or implied by statute, common law or otherwise are hereby excluded to the extent permitted by law.
1.3 SalesHud reserves the right to suspend access to all or any of the Services in order to perform maintenance or address security problems. SalesHud will make available information about scheduled maintenance where reasonably practicable.
2. Acceptable use of the Services
2.1 The Customer will not, and will procure that each of its Users does not:
2.1.1 upload to or make available to be displayed through any of the Services any material which:
18.104.22.168 is obscene, defamatory, or which tends to promote discrimination on the basis of any characteristic protected by applicable law;
22.214.171.124 infringes the rights (including but not limited to intellectual property rights) of others;
126.96.36.199 is uploaded or displayed in breach of a legal duty to any other person (including but not limited to duties of confidence);
188.8.131.52 contains the personal data of minors; or
184.108.40.206 otherwise breaches any applicable law or regulation;
2.1.2 use any of the Services:
220.127.116.11 for any criminal or dishonest purpose, or in a manner which is capable of resulting in the commission of any criminal offence;
18.104.22.168 to transmit knowingly or recklessly any malicious software or payload; or;
22.214.171.124 to send unsolicited commercial emails unlawfully;
2.1.3 resell or repackage any of the Services without SalesHud’s prior written consent;
2.1.4 interfere with, disrupt or attempt to interfere with or disrupt the operation of the Services;
2.1.5 access or attempt to access the confidential data of SalesHud or any other SalesHud customer;
2.1.6 reverse engineer or decompile any aspect of the Services, or attempt to do so, unless permitted to do so by applicable law without the possibility of contractual waiver; or
2.1.7 perform any penetration, load or other security testing of the Services without SalesHud’s prior written consent.
2.2 The Customer will indemnify SalesHud against all claims, losses, damages, fines, costs and expenses (including legal fees) which SalesHud may incur or face as a result of the Customer’s breach of clause 2.1.
3. Subscription Fees
3.1 The Customer will pay annually or monthly in advance (as SalesHud and the Customer may agree in writing) such subscription fees as may be applicable to the Services which the Customer subscribes to, as specified on SalesHud’s website from time to time.
3.2 At its sole discretion, SalesHud may offer to the Customer a free trial of one or more Services. If the Customer then chooses to subscribe to one or more of the Services for which it has had a trial, the period of the trial will not be included in the first subscription year for the purposes of determining the renewal date; instead, the subscription year for those Services will begin on the date on which the Customer pays the relevant subscription fees in advance in accordance with clause 3.1 above.
3.3 The Customer may at any point subscribe to additional Services by notifying SalesHud in writing, or add additional Users to a Service it already subscribes for (if the Customer’s subscription to that Service is limited by User count). In order to ensure that all Service subscriptions have the same renewal date, SalesHud will charge the Customer (and the Customer will pay) a pro rata amount for the partial year of additional Services or additional Users (as the case may be), rounded up to the nearest calendar month.
3.4 The Customer may request (a) a termination of its subscription to a Service by giving 30 days’ written notice (either entirely or in respect of specified Users), in which case SalesHud will do so, but the Customer will not thereby be entitled to any refund or credit for any remaining period or(b) to transfer a licence from one specified User to another by giving [XX] days’ written notice and, where possible, SalesHud will effect such a transfer as expediently as possible.
3.5 All subscription fees are exclusive of VAT. Customers based in the UK will pay to SalesHud any VAT chargeable on the supply of the Services at the then applicable rate, subject to receipt from SalesHud of a valid VAT invoice.
4. Customer Obligations
4.1 As well as payment by the Customer of the subscription fees, SalesHud’s provision of the Services to the Customer is also dependent on the Customer doing or permitting certain things. The Customer therefore agrees that it will:
4.1.2 procure that its arrangements with its Users make clear that the Customer’s IT systems (therefore including SalesHud’s services) are provided by the Customer for business use and that the User cannot therefore have any expectation of personal privacy in respect of data stored in or processed using those systems;
4.1.3 keep (and procure that each User will keep) all access credentials for the Services secure and confidential, and will promptly notify SalesHud if any such credentials are or may have been compromised;
4.1.4 configure the Services correctly, using the facilities provided, to ensure that Users cannot access data held within the Services that they should not have access to;
4.1.5 ensure that the information collected by SalesHud during the registration process is accurate, complete and not misleading;
4.1.6 ensure that the Customer’s systems and Internet connections are suitable for use with the Services; and
4.1.7 ensure that the Customer’s use of the Services does not violate any laws, regulations or codes of conduct specific to the business of the Customer.
4.2 SalesHud shall not be liable for any delay to the provision of the Services or costs or losses arising out of the Customer’s breach of clause 4.1.
5. Customer Representations and Warranties
5.1 SalesHud enters into this Agreement with the Customer at a distance, often in an entirely automated way, and it is not practicable for SalesHud to undertake due diligence on each of its customers, so SalesHud must be entitled to rely on certain assurances of fact by the Customer. Therefore, the Customer represents and warrants that:
5.1.1 it is not insolvent or trading wrongfully, or subject to any of the other events or circumstances described in clause 7.3.2;
5.1.2 if it is a body corporate, it is duly incorporated and validly existing and the person who executed this contract is duly authorised by it to do so;
5.1.3 if it is a natural person, it is of capacity;
5.1.4 it has all of the required rights to store, process and use the information, data and other materials held in the Customer’s systems (including all email and data held within Salesforce) (“Customer Data”), including the right to use the Services with the Customer Data; and
5.1.5 it has all of the required powers, authorities and consents to enter into and perform this Agreement and, if the Customer is not itself the natural person who indicates their acceptance of this Agreement, the person who does so on its behalf has all the required powers, authorities and consents to bind it to this Agreement.
6. SalesHud warranties
SalesHud warrants that:
6.1 it is not insolvent or trading wrongfully;
6.2 it is duly incorporated and validly existing;
6.3 it will use commercially reasonable efforts to ensure that the Services perform materially in accordance with their description from time to time on SalesHud’s website; and
6.4 it will in providing the Services comply with its security policy as updated from time to time.
7. Term and Termination
7.1 This Agreement will have effect from the date on which the Customer subscribes for or accepts a free trial of any Service, until the date on which the Customer’s last subscription period or free trial expires. Each subscription to a Service will run for successive periods corresponding to the relevant billing period (as contemplated by clause 1), renewing automatically at the end of each such period unless cancelled by the Customer in accordance with clause 7.2.
7.2 At any point before the date on which a subscription for Services is due to renew, the Customer may cancel that subscription by means of the relevant feature of the SalesHud console application, in which case such subscription will not renew automatically.
7.3 SalesHud may on immediate written notice (and without refund) cancel or suspend the Customer’s subscriptions to any or all of the Services, or terminate this Agreement in its entirety, if:
7.3.1 the Customer materially or persistently breaches any provision of this Agreement;
7.3.2 provision of the Services becomes, by virtue of a change in law or the adverse ruling of a court or regulator of competent jurisdiction, unlawful; or
7.3.3 the Customer is unable to pay its debts (within the meaning of section 123 of the Insolvency Act 1986) or becomes insolvent or an order is made or a resolution passed for the administration, winding up or dissolution of the other (otherwise than for the purposes of a solvent amalgamation or reconstruction) or an administrative or other receiver, manager, liquidator, administrator, trustee or similar officer is appointed over all or any substantial part of the Customer’s assets or the Customer enters into or proposes any composition or arrangement with its creditors generally or any analogous event occurs in any applicable jurisdiction.
7.4 Rights and obligations which have accrued prior to the date on which this Agreement expires or is terminated will survive such expiry or termination.
7.5 The provisions of clauses 2.2 and 10.2 in particular will survive termination of this Agreement.
8. Data Protection
8.1 “GDPR” means the General Data Protection Regulation (EU 2016/679) and/or any legislation which preserves or replaces it following the United Kingdom’s exit from the European Union;
8.1.1 to the extent that any legislation preserves or replaces the General Data Protection Regulation (EU 2016/679) following the United Kingdom’s exit from the European Union, references to the GDPR shall be interpreted as references to the nearest equivalent provision(s) of such new legislation.
8.3 Each party will in connection with this Agreement comply with its respective obligations under applicable data protection laws, including the GDPR.
8.4 Where SalesHud processes personal data as a data processor on behalf of the Customer as data controller:
8.4.1 SalesHud will:
126.96.36.199 process such personal data only on the written instructions of the Customer;
188.8.131.52 ensure that its staff who are authorised to process such personal data have committed themselves to an obligation of confidentiality;
184.108.40.206 take all measures required pursuant to article 32 of GDPR;
220.127.116.11 not engage any sub-contractor to process the personal data without first informing the Customer of the proposed use of such sub-contractor, or change to an existing sub-contractor, and shall:
18.104.22.168.1 provide the Customer with a reasonable opportunity to object to such use or change;
22.214.171.124.2 ensure that any sub-contractor who process such personal data is in turn subject to written obligations substantially the same as those set out in this clause 9; and
126.96.36.199.3 remain liable to the Customer for the acts and omissions of any such sub-contractor in relation to such personal data;
188.8.131.52 at the Customer’s cost, assist the Customer, through appropriate technical and organisational measures (insofar as possible), to respond to a request by a data subject to exercise his or her rights in respect of that personal data;
184.108.40.206 at the Customer’s cost, taking into account the nature of the processing and the information available to SalesHud, assist the Customer in ensuring compliance with its obligations pursuant to Articles 32 to 36 GDPR inclusive;
220.127.116.11 delete or return such personal data (and any copies of personal data unless retention is required by applicable law) to the Customer:
18.104.22.168.1 no later than 60 days after termination of this Agreement;
22.214.171.124.2 without delay when SalesHud ceases providing the Services; and
126.96.36.199.3 upon the Customer’s written request, provided that SalesHud will be excused from complying with its obligations under this Agreement to the extent that it is unable to comply with those obligations without processing such personal data;
188.8.131.52 at the Customer’s cost, make available to the Customer all information necessary to demonstrate SalesHud’s compliance with this clause 9, and allow for and contribute to audits, including inspections on reasonable notice and during SalesHud’s normal business hours, conducted by the Customer or another auditor mandated by the Customer (but subject always to the Customer procuring the compliance of such mandated auditor with clause 11); and
184.108.40.206 to the extent that it transfers such personal data outside of the EEA, comply with its obligations under Chapter V GDPR by providing an adequate level of protection to any such personal data transferred; and
8.4.2 the Customer:
220.127.116.11 instructs SalesHud to take such steps in the processing of personal data on its behalf as SalesHud reasonably considers necessary to the performance of its obligations under this Agreement;
18.104.22.168 irrevocably authorises SalesHud to give equivalent instructions to any subcontractor on its behalf;
22.214.171.124 warrants that it is and will remain entitled to give the instruction and authorisation in clauses 126.96.36.199 and 188.8.131.52;
184.108.40.206 will ensure that it has a valid legal basis for the processing of such personal data, and has otherwise complied with its obligations in respect of it;
220.127.116.11 will ensure that it is entitled to engage SalesHud to process such personal data so that SalesHud may lawfully process the personal data in accordance with this Agreement on the Customer’s behalf;
18.104.22.168 will prior to the date on which the Services commence and thereafter on request by SalesHud, provide to SalesHud the information necessary for SalesHud to comply with articles 30(2) and 32 of GDPR, to the extent not already known to SalesHud;
22.214.171.124 confirms that it has read SalesHud’s information security policy and that the information security policy contains appropriate technical and organisational measures to ensure a level of security appropriate to the risk of such processing of personal data, and to the extent that the information security policy does not, the Customer warrants that it has prior to the Effective Date provided sufficient information to SalesHud for it to implement such appropriate technical and organisational measures;
126.96.36.199 will ensure that the information provided under clauses 188.8.131.52 to 184.108.40.206 inclusive is correct, complete and not misleading, and to update it from time to time as necessary. The Customer will indemnify SalesHud against and loss, damage, cost or expense which it may incur as a result of such information not being provided or being incorrect, incomplete or misleading;
220.127.116.11 will provide to SalesHud all reasonable cooperation and assistance in responding to any enquiry in relation to such personal data which SalesHud may receive from the Information Commissioner’s Office; and
8.4.3 the parties agree that:
18.104.22.168 the subject matter of such processing is the Customer’s mailboxes, calendars and CRM records as connected by the Customer;
22.214.171.124 the duration of such processing is the term of this Agreement;
126.96.36.199 the nature and purpose of the processing is the provision of cloud-based integration of the Customer’s email and calendar accounts with the Customer’s CRM system;
188.8.131.52 the type of personal data to be processed are contact information, employer and job title details, together with correspondence carried out via any email account connected by the Customer; and
184.108.40.206 the data subjects in relation to the processing are those persons who communicate with the Customer by phone, email and/or appear in the Customer’s CRM or calendar system.
9.1 Nothing in this Agreement changes the ownership of either party’s intellectual property rights. In particular, all intellectual property rights in the Customer Data remain as between the Customer and SalesHud the sole property of the Customer.
9.2 As such, the Customer will fully indemnify and hold harmless SalesHud from and against any losses, damages, costs (including all legal fees) and expenses incurred by or awarded against SalesHud as a result of, or in connection with, any claim or action that SalesHud’s use of the Customer Data in providing the Services infringes the intellectual property rights of a third party.
9.3 Each of the Customer and SalesHud grants to the other a nonexclusive, nontransferable, revocable, royalty free licence for the term of this Agreement to use such of its intellectual property rights as the other requires for the sole purpose of performing its obligations and exercising its rights under this Agreement.
9.4 Additionally, the Customer grants to SalesHud a nonexclusive, royalty free licence to derive statistical data from the Customer Data, and to use and distribute such statistical data for any purpose, provided that none of the Customer Data itself will be contained in such statistical data.
10.1 In this clause 11 “Confidential Information” means information of commercial value which has been kept confidential by the party from whom the information originates and which has not come into the public domain in breach of any obligation of confidence.
10.2 Each party will treat as confidential all Confidential Information of the other party supplied under this Agreement, will not use such Confidential Information for a purpose other than the performance of its obligations and this Agreement and will not divulge any such Confidential Information to any person except:
10.2.1 with the prior written consent of the other party;
10.2.2 where reasonably necessary for the purposes of this Agreement; or
10.2.3 where required by law,
and in each such case will, prior to such disclosure and to the extent permitted by law, ensure that the recipients of such Confidential Information are subject to obligations materially equivalent to this clause 11.
10.3 The obligations under this clause shall remain in full force and effect notwithstanding the termination of this Agreement.
11.2 Subject to clause 12.1, SalesHud will not have any liability to the Customer arising out of or in connection with this Agreement for any:
11.2.1 loss or damage caused by misuse or misconfiguration of any aspect of the Services by the Customer;
11.2.2 loss of profits or account of profits;
11.2.3 loss of revenue;
11.2.4 loss of contracts, sales or business;
11.2.5 loss of opportunity;
11.2.6 loss of anticipated savings;
11.2.7 loss of or damage to goodwill;
11.2.8 loss of or damage to data or information (the Customer acknowledging that SalesHud does not operate a backup or disaster recovery service, and that the Customer is responsible for backing up and recovering its own data); or
11.2.9 any indirect or consequential loss.
11.3 Subject to clauses 12.1 and 12.2, SalesHud’s maximum total liability to the Customer arising out of or in connection with this Agreement:
11.3.1 in respect of any one claim or series of related claims is limited to an amount equal to the subscription fees paid by the Customer to SalesHud during the 12 months preceding the event (or last in a sequence of events) giving rise to such claim or series of claims; and
11.3.2 in respect of any and all claims (taken together in aggregate) is limited to the lower of: (i) £25,000; and (ii) an amount equal to the subscription fees paid by the Customer to SalesHud during the term of this Agreement.
12. Force Majeure
If SalesHud is prevented, hindered or delayed in or from performing any of its obligations under this Agreement by any circumstance or event beyond its reasonable control, it will not thereby be in breach of this Agreement or otherwise liable for any such failure or delay in the performance of such obligations.
13.1 Any notice or other communication given to be given to a party under or in connection with this Agreement (“Notice”) must be in writing (which includes email but not fax) and addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case). A Notice will be deemed to have been received:
13.1.1 if delivered personally, when left at the address referred to above;
13.1.2 if sent by first class post, two business days after posting;
13.1.3 if sent by airmail, seven business days after posting; and
13.1.4 if sent by email, within 24 hours from sending if no notice of delivery failure is received.
13.2 The provisions of clause 14.1 will not apply to the service of any proceedings or other documents in any legal action.
13.3 Except as expressly provided in this Agreement, no variation of this Agreement will be effective unless it is made in writing, explicitly references this clause 14.3 and is signed by an officer of SalesHud.
13.4 No failure or delay by SalesHud to exercise any right or remedy provided under this Agreement or by law will constitute a waiver of that or any other right or remedy, nor will it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy will prevent or restrict the further exercise of that or any other right or remedy.
13.5 This Agreement and the documents referred to in it:
13.5.1 contain the entire agreement between the Customer and SalesHud in relation to the Services; and
13.5.2 supersede and replace any and all agreements, promises, assurances, warranties, representations and understandings between SalesHud and the Customer, whether written or oral, relating to the Services.
13.6 Save in the case of fraud, each party agrees that it will have no remedies in respect of any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in this Agreement. Each party agrees that it will have no claim for innocent or negligent misrepresentation, or negligent misstatement, based on any statement in this Agreement.
13.7 No one other than a party to this Agreement will have any right to enforce any of its terms.
13.8 The provisions of article 10 of Directive 2000/31/EC (and the relevant national implementations thereof) will not apply to this Agreement.
13.9 If any provision or part provision of this Agreement is or becomes invalid, illegal or unenforceable, it will be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part provision will be deemed deleted. Any modification to or deletion of a provision or part provision under this clause 14.8 will not affect the validity and enforceability of the rest of this Agreement.
13.10 The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any of its rights and obligations under this Agreement without SalesHud’s prior written consent (which SalesHud will not unreasonably withhold or delay). SalesHud may assign or transfer its rights or obligations under this Agreement without restriction.
13.11 This Agreement and all non contractual obligations arising out of or in connection with it will be governed by English law and subject to the exclusive jurisdiction of the English courts.
These terms of service were last updated on 5th Dec 2019.